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Patient Notice - Coronavirus

Our practice will be opening on Friday 12th June but we just wanted to be clear that this may not be business as usual. The treatments you are offered may be different to those you received before, depending on staff and equipment available. It will take some time before services return to what you previously experienced as normal. Please be patient.

All patients who called the emergency phone during lockdown will be contacted as soon as possible and prioritised for appointments.

Our community has been through a lot over the last few months, and all of us are looking forward to resuming our normal habits and routines. While many things have changed, one thing has remained the same: our commitment to your safety.

Infection control has always been a top priority for our practice and you may have seen this during your visits to our surgery. Our infection control processes are made so that when you receive care, it’s both safe and comfortable. We want to tell you about the infection control procedures we follow in our practice to keep patients and staff safe.

Our practice follows infection control guidelines made by the governing bodies. We are up-to-date on new guidance that has been issued. We do this to make sure that our infection control procedures are current and adhere to recommendations.

You may see some changes when it is time for your next appointment. We made these changes to help protect our patients and staff. For example:

  • Our practice will communicate with you beforehand to ask some screening questions. You’ll be asked those same questions again at your appointment
  • We have hand sanitiser that we will ask you to use when you enter the practice. You will also find some in the reception area and other places in the practice for you to use as needed.
  • We no longer offer magazines, children’s toys and so forth, since those items are difficult to clean and disinfect
  • Appointments will be managed to allow for social distancing between patients. That might mean that you’re offered fewer options for scheduling your appointment.

We will do our best to allow greater time between patients to reduce waiting times for you, as well as to reduce the number of patients in the reception area at any one time.

How you can help:

  • With the exception of children and patients with carers, patients should come alone
  • Payment should be made by card where possible
  • Staff will not shake your hand
  • If you show symptoms following appointment booking, you should contact the practice by phone
  • It may be necessary to wait outside the practice before your appointment.
  • Please do not arrive without an appointment – all appointments will need to be made on the phone as our doors will be locked during working hours. This is to help adhere to current infection control guidelines.
  • Vulnerable patients should come wearing a mask if possible or be prepared to wear one.

Kind Regards,

The Highgrove Dental Care Team

Telephone

If you would like to arrange an appointment please call us on:
0118 987 1287

For any other enquiries, please fill out the form below

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Address

Highgrove Dental Care
45 Whitley Street,
Reading,
Berkshire,
RG2 0EG

Telephone

If you would like to arrange an appointment please call us on:

0118 987 1287

Google Map

Parking

Parking Whitley Street – 30 mins

Glebe Road – 2 hours

Christchurch Gardens – Unlimited

Opposite Car Park – 90 mins

Complaints

Complaints Policy

We aim to provide the highest levels of care and patient satisfaction. However if you are unhappy with any aspect of your treatment with us, please contact us on 0118 987 1287 to discuss.

Should our complaints handling procedure not resolve your issue to your satisfaction then we recommend consulting the Dental Complaints Service (General Dental Council) on 020 7887 3800 or www.gdc-uk.org

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